Servis Görevlisi Seviye 4 MYK Mesleki Yeterlilik Belgesi

ISCO 08: 5131

ISCO 08: 5131

This qualification is offered with the aim of recognizing prior learning in jobs and occupations that operate in predictable but open to change work environments, produce solutions to problems, and oversee routine tasks performed by others, using moderate theoretical and procedural knowledge and advanced factual knowledge.

The learning outcomes of this qualification can be acquired in formal and non-formal learning environments, as well as independently in on-the-job and free learning environments.

The person who has this qualification;

• Explains the OHS and environmental protection legislation.
• Describes methods of reducing environmental risks.
• Analyzes activities related to food safety and quality management system.
• Constitutes control measures for the appropriateness of food safety and quality.
• Analyzes the activities to increase guest satisfaction.
• Makes personal preparations.
• Provides coordination between shifts.
• Establishes the communication between subordinates and superiors.
• Manages the subordinates.
• Carries out activities in the area of responsibility.
• Prepares food and drink service materials for the enterprise.
• Makes the service area ready for service.
• Maintains the tools and equipment.
• Ensures that materials to be used during service are provided.
• Provides table and lounge layout.
• Welcomes guests and presents their food cards.
• Takes the orders and allows the order to be delivered.
• Serves water and bread.
• Allows the service to be run without disruption.
• Deals with guest requests and complaints.
• Takes care of the accidents during service.
• Reports breakthroughs in the workflow.
• Serves brewed tea (black and herbal).
• Serves Turkish coffee.
• Serves filter coffee.
• Serves espresso with traditional method.
• Serves hot chocolate.
• Serves sahlep.
• Serves coffee prepared with French press.
• Serves mulled wine.
• Serves white, rose and sparkling wine.
• Serves red wine and serves beer.
• Serves high alcoholic drinks.
• Serves alcoholic beverages.
• Performs the serving of starter foods.
• Serves soup.
• Performs savoury appetizer service.
• Performs salad service.
• Serves the main course.
• Performs desert and fruit service.
• Serves flambé.
• Serves fondue.
• Prepares the check according to the food prices.
• Bids farewell to the guests.
• Prepares the table again.
• Prepares the room for the next shift.
• Cleans tools, utensils and equipment.
• Accepts gifts given by guests in accordance with the enterprise procedures.
• Applies the business practices related to lost and found items.
• Controls periodical cleaning operations in service areas.
• Checks the works to detect and prevent pests.
• Counts the materials.
• Controls the order of service repositories.
• Analyzes publications, innovations and technological developments related to the profession.
• Analyzes the on-the-job training program for the new staff.

This qualification aims to document professional learning outcomes and does not contain key competences.

Quantification and consideration; It is carried out in accordance with the conditions and methods defined in the relevant National Competence, in line with the Vocational Qualifications Authority Examination, Measurement, Evaluation and Certification Regulation by the certification bodies authorized by MYK. In measurement and evaluation, different methods such as written and oral exams, performance exams, observation, interview, simulation, role-play, portfolio and on-the-job supervision are used.

Quality assurance processes are carried out in accordance with the VQA Quality Assurance Document and the Guidelines in its annex.

Establishment and Approval of National Qualifications:

National qualifications developed by institutions and organizations that have the power to represent the sector and profession, and VQA working groups; It is submitted for the opinion of all relevant parties for at least 15 days, verified by VQA Sector Committees and approved by VQA Executive Board. National qualifications are reviewed every five years at the latest, depending on national occupational standards.

Assesment and evaluation:

It is carried out by certification bodies accredited by TURKAK according to ISO/EN 17024 Standard and authorized by VQA in accordance with VQA legislation and conditions and methods defined in national qualifications. Measurement and evaluation activities are carried out in accordance with the pre-determined and announced exam programs. Information on qualification forms, evaluators, measurement and evaluation criteria and methods are included in the exam programs. All measurement and evaluation processes are recorded and stored on camera. Records are kept under the conditions and periods defined in VQA legislation. Measurement and evaluation activities are subject to internal and external verification processes. Evidence of verification activities is shared with the relevant institution, file managers and audit team via VQA Web Portal.

Certification:

VQA Vocational Qualification Certificate is issued to individuals who are determined to be successful by the Authorized Certification Bodies. The activities for the design and printing of VQA Vocational Qualification Certificate are carried out by VQA. Security measures such as data matrix and hologram are applied for VQA Vocational Qualification Certificate, and the accuracy of the documents can be checked on VQA Web Portal. Self-Assessment: Authorized Certification Bodies carry out self-assessment activities every year in accordance with VQA legislation and TS EN ISO / IEC 17024 Accreditation Standard. All corrective and preventive action records and supporting documents are kept and submitted to VQA with a self-assessment report.

External Evaluation:

External evaluation of Authorized Certification Bodies is carried out by TÜRKAK (TS EN) in accordance with ISO/IEC 17024 Standard, and by VQA through programmed and unscheduled audits in accordance with VQA legislation. External evaluation reports are submitted to Authorized Certification Bodies and VQA Board of Directors.

Regular Review:

The external evaluation activities and results of VQA Audit Department are regularly reviewed by VQA Executive Board. In addition, TÜRKAK's external evaluation activities and results are subject to regular review by the European Accreditation Union. Information Management Systems: Authorization, measurement-evaluation, certification, self-assessment and external evaluation processes are carried out through VQA Portal. Feedback Mechanisms: In all processes related to qualification, stakeholder participation is ensured at the highest level and opinions, suggestions, objections and complaints are evaluated in accordance with the legislation.

Entry condition is not required.

Service Personnel Level 4 qualification certificate holder might obtain Bar Personnel Level 4 qualification certificate after accomplishing the qualification units beyond the common units.

Vocational Qualifications Authority Law

Regulation on Preparation of National Occupational Standards and National Qualifications

Vocational Qualifications Authority Examination, Measurement, Evaluation and Certification Regulation

Audit Procedures and Principles for Vocational Qualifications Authority Certification Bodies

Qualification certificate is valid for 5 years from the date of issue.