Kat Sorumlusu Seviye 3 MYK Mesleki Yeterlilik Belgesi

ISCO 08: 5151

ISCO 08: 5151

This qualification is for the profession of Floor Supervisor (Level 3) to be carried out by qualified people and to increase the quality of the works;

• To define the qualifications, knowledge, skills and competencies that candidates should have,
• To allow candidates to prove their professional competence with a valid and reliable document,
• It has been prepared with the aim of creating references and resources for the education system, examination and certification bodies.

The learning outcomes of this qualification can be acquired in formal and non-formal learning environments such as educational institutions, as well as independently in on-the-job and free learning environments.

The person with this qualification;

• Explains occupational health and safety methods.
• Explains the methods of reducing environmental risks.
• Makes pre-work preparations.
• Explains the subjects that the room cleaners should follow.
• Ensures that the work carried out in the department is in the desired quality.
• Performs zone checks.
• Detects and follows malfunctions.
• Pursues the loss and damaged fixtures.
• Observes the periodical maintenance and cleaning processes.
• Explains the withdrawal process from the main depot.
• Makes fixture inventories.
• Explains pest management methods.
• Explains methods of legionella prevention.
• Explains the end of the shift cleaning checks.
• Deals with the operations related to the lost and found items and guests' laundry.
• Observes the gifts given by the guest.
• Performs the end of the shift reporting and delivery operations.
• Have the ability of listening, reading, speaking, oral and written expression in a foreign language at A2 level

This qualification aims to document professional learning outcomes and does not contain key competences.

• Orientation: Vocational
• Category: Special Purposes
• Candidates who want to achieve this qualification are subjected to theoretical and performance-based exams defined in the units.
• Theoretical and performance-based exams in the qualification units can be done separately for each unit or together. However, each unit is evaluated independently.
• At least eleven (11) questions for the compulsory A1 unit in the theoretical exam; At least nine (9) questions for units A2 and A5; A minimum of twelve (12) questions for units A3 and A4; Written exam with 4 multiple choice and equal points each is applied. In the exam, candidates are given an average of 1-1.5 minutes for each question. In the exam organized with multiple choice questions, no points are deducted from the questions answered incorrectly.
• In order for the candidates to be considered successful in the elective B1 unit, they must have listening, reading, mutual speaking, oral expression and written expression skills at A2 level.
• All skills and competencies are measured by a performance-based exam. The duration of the performance-based examination should, within the specified scope, correspond to the time in actual practice conditions. Performance-based exam is organized in accordance with reality or reality.

Quality assurance processes are carried out in accordance with the VQA Quality Assurance Document and the Guidelines in its annex.

Establishment and Approval of National Qualifications:

National qualifications developed by institutions and organizations that have the power to represent the sector and profession, and VQA working groups; It is submitted for the opinion of all relevant parties for at least 15 days, verified by VQA Sector Committees and approved by VQA Executive Board. National qualifications are reviewed every five years at the latest, depending on national occupational standards.

Assesment and evaluation:

It is carried out by certification bodies accredited by TURKAK according to ISO/EN 17024 Standard and authorized by VQA in accordance with VQA legislation and conditions and methods defined in national qualifications. Measurement and evaluation activities are carried out in accordance with the pre-determined and announced exam programs. Information on qualification forms, evaluators, measurement and evaluation criteria and methods are included in the exam programs. All measurement and evaluation processes are recorded and stored on camera. Records are kept under the conditions and periods defined in VQA legislation. Measurement and evaluation activities are subject to internal and external verification processes. Evidence of verification activities is shared with the relevant institution, file managers and audit team via VQA Web Portal.

Certification:

VQA Vocational Qualification Certificate is issued to individuals who are determined to be successful by the Authorized Certification Bodies. The activities for the design and printing of VQA Vocational Qualification Certificate are carried out by VQA. Security measures such as data matrix and hologram are applied for VQA Vocational Qualification Certificate, and the accuracy of the documents can be checked on VQA Web Portal. Self-Assessment: Authorized Certification Bodies carry out self-assessment activities every year in accordance with VQA legislation and TS EN ISO / IEC 17024 Accreditation Standard. All corrective and preventive action records and supporting documents are kept and submitted to VQA with a self-assessment report.

External Evaluation:

External evaluation of Authorized Certification Bodies is carried out by TÜRKAK (TS EN) in accordance with ISO/IEC 17024 Standard, and by VQA through programmed and unscheduled audits in accordance with VQA legislation. External evaluation reports are submitted to Authorized Certification Bodies and VQA Board of Directors.

Regular Review:

The external evaluation activities and results of VQA Audit Department are regularly reviewed by VQA Executive Board. In addition, TÜRKAK's external evaluation activities and results are subject to regular review by the European Accreditation Union. Information Management Systems: Authorization, measurement-evaluation, certification, self-assessment and external evaluation processes are carried out through VQA Portal. Feedback Mechanisms: In all processes related to qualification, stakeholder participation is ensured at the highest level and opinions, suggestions, objections and complaints are evaluated in accordance with the legislation.

Entry condition is not required.

"“Housekeeping Supervisor (Level 3)” vocational qualification certificate holders may obtain vocational qualification certificate in “General Field Supervisor (Level 3) National Qualification should they obtain additional learning outcomes and succeed in exams in the qualification units in the scope of horizontal career advancement path. "“Housekeeping Supervisor (Level 3)” vocational qualification certificate holders may obtain vocational qualification certificate in “Housekeeping Supervisor (Level 4)” and “Housekeeper (Level 5)” National Qualifications should they obtain additional learning outcomes and succeed in exams in the qualification units in the scope of horizontal career advancement path.

Vocational Qualifications Authority Law

Regulation on Preparation of National Occupational Standards and National Qualifications

Vocational Qualifications Authority Examination, Measurement, Evaluation and Certification Regulation

Audit Procedures and Principles for Vocational Qualifications Authority Certification Bodies

Qualification certificate is valid for 5 years from the date of issue.