Yazılım Uygulamaları Destek Sorumlusu (Seviye 5) MYK Mesleki Yeterlilik Belgesi

ISCO 08: 3512

ISCO 08: 3512

This qualification is for the profession of Software Applications Support Officer (Level 5) to be carried out by qualified people and to increase the quality of the studies;

• To define the qualifications, knowledge, skills and competencies that candidates should have,
• To allow candidates to prove their professional competence with a valid and reliable document,
• It has been prepared to create references and resources for the education system, examination and certification bodies.

The learning outcomes of this qualification can be acquired in formal and non-formal learning environments such as educational institutions, as well as independently in on-the-job and free learning environments.

The person who has this qualification;

• Explains occupational health and safety measures.
• Explains the precautions to be applied regarding occupational health and safety.
• Explains emergency procedures.
• Explains environmental protection, quality and data security requirements.
• Explains the measures to be implemented regarding environmental protection.
• Explains the quality requirements that must be applied in business processes.
• Explains the requirements of personal data protection legislation.
• OHS implements measures related to environmental protection and quality requirements.
• Applies the requirements related to OHS in its work.
• Applies environmental requirements in its work.
• Applies the requirements related to quality in their work.
• Applies the requirements for the protection of personal data in its work.
• It organizes work.
• Makes business planning.
• It provides software, hardware and equipment for activities.
• It follows the layout of the workspace.
• Provides general information about the software to candidate users.
• Introduces general software features.
• It confirms the operation of the system.
• Provides software usage and application training to users.
• Makes training plans in accordance with the user profile.
• Performs user training.
• Implements the software.
• Checks the installation environment.
• It helps to perform the software installation.
• Performs data transfer work.
• Gets the software into live application.
• OHS implements measures related to environmental protection and quality requirements.
• Applies the requirements related to OHS in its work.
• Applies environmental requirements in its work.
• Applies the requirements related to quality in their work.
• Applies the requirements for the protection of personal data in its work.
• Plans the software support system.
• Prepares general promotional documents.
• It documents the installation methods.
• Prepares technical support documents.
• 2Prepares the processes related to application help and usage support.
• Provides software usage support.
• It regulates user relations.
• It records software problems.
• It delivers the solution of the problems to the users within the framework of the service provision agreement.
• Explains the periodic editing / control / update operations.
• Improves support systems.
• Allows the identification of improvement points.
• Explains the developer activities at the improvement points.

This qualification aims to document professional learning outcomes and does not contain key competences.

Candidates who want to obtain the Vocational Qualification Certificate are subjected to theoretical and performance-based exams defined in the qualification units. In order for the candidates to receive the proficiency certificate, they must be successful in the exams defined in the proficiency units. Theoretical exams in the qualification units can be done separately for each unit or together. However, each unit should be evaluated independently. The validity period of qualification units is 2 years from the date of achievement of the unit. All units must remain valid in order to achieve the qualification.

Quality assurance processes are provided through certification bodies authorized in line with the relevant legislation, under the responsibility of the Vocational Qualifications Authority.

Establishment and Approval of National Qualifications:

National qualifications developed by institutions and organizations that have the power to represent their sector and profession are verified by the Sector Committees and approved by the VQA Board of Directors.

Assesment and evaluation:

It is carried out by certification bodies accredited by TÜRKAK according to ISO/EN 17024 standard and authorized by the Vocational Qualifications Authority, in accordance with VQA legislation and conditions and methods defined in national qualifications. All measurement-evaluation processes are recorded and stored on camera.

Certification:

VQA Vocational Qualification Certificate is issued to individuals who are determined to be successful by the Authorized Certification Bodies.

Self assessment:

Authorized Certification Bodies carry out self-assessment activities every year in accordance with the procedures and principles determined by VQA. Activity results are submitted to VQA with a self-evaluation report.

External Evaluation:

Based on self-evaluation reports, scheduled or unscheduled surveillance audits are carried out at least once a year by the VQA Audit Department. External evaluation reports are submitted to Authorized Certification Bodies and VQA Board of Directors. In addition, surveillance audits are carried out by TÜRKAK at least every two years within the scope of ISO/EN 17024.

Regular Review:

The external evaluation activities and results of VQA Audit Department are regularly reviewed by VQA Executive Board. In addition, TÜRKAK's external evaluation activities and results are subject to regular review by the European Accreditation Union.

Information Management Systems:

Authorization, measurement-evaluation, self-evaluation and external evaluation processes are carried out through VQA Portal.

Feedback Mechanisms:

In all processes related to qualification, stakeholder participation is ensured at the highest level and opinions, suggestions, objections and complaints are evaluated in accordance with the legislation.

There is no entry requirement.

Horizontal progression: Developer (Level 5), Database Administrator (Level 5)

Vocational Qualifications Authority Law

Regulation on Preparation of National Occupational Standards and National Qualifications

Vocational Qualifications Authority Examination, Measurement, Evaluation and Certification Regulation

Audit Procedures and Principles for Vocational Qualifications Authority Certification Bodies

The validity period of the certificate is five (5) years.