Bilgi İşlem Teknik Destek Sorumlusu (Seviye 5) MYK Mesleki Yeterlilik Belgesi

ISCO : 3512

ISCO : 3512

This competency is defined as a previous qualification in jobs and professions, where responsibility is taken in the fulfillment of tasks, management and supervision tasks are carried out, solutions are developed for original problems, and the performance of oneself and others is evaluated in work environments with unpredictable changes, by using the factual and theoretical knowledge possessed at a comprehensive level by being aware of the boundaries of the work/professional field. presented for recognition of learning.

The learning outcomes of this qualification can be acquired in formal and non-formal learning environments, as well as independently in on-the-job and free learning environments.

The person who has this qualification;

• Explains the measures related to occupational health and safety.
• Explains the precautions to be applied regarding OHS in the work area.
• It lists the PPE that should be used for occupational health and safety.
• Explains how the workspace is checked for security.
• Explain what needs to be done to reduce environmental risks.
• Explains how the resulting wastes should be collected according to their types.
• Explains how to make the necessary separation and classification for the recovery of recyclable materials.
• Describes activities related to quality requirements, work organization and professional development.
• Explains the procedures to be followed to ensure quality in business processes.
• Explains the activities to be performed in relation to the work organization.
• Explain the activities related to professional development.
• Implements measures related to occupational health and safety.
• It carries out activities in line with the warning and warning signs related to OHS.
• It carries out activities by using the necessary PPE for occupational health and safety.
• Coordinates the physical installation processes of IT systems.
• Explains the processes related to the procurement of IT hardware and software.
• It enables physical installations of IT systems.
• It coordinates the configuration processes of personal computer systems and peripherals.
• It enables the configuration of personal computer systems and peripherals.
• Explains the processes related to the replacement of IT hardware.
• Explains the technical support methods to be given to internal users.
• It provides maintenance and troubleshooting of IT systems.
• Explains the backup and periodic maintenance of IT systems.
• It provides troubleshooting of IT systems.
• Implements measures related to occupational health and safety.
• It carries out activities in line with the warning and warning signs related to OHS.
• It carries out activities by using the necessary PPE for occupational health and safety.
• It enables the realization of computer assembly and part replacement operations.
• The computer enables the collection process to be performed.
• It allows the parts of the computer to be replaced.
• It enables the execution of computer troubleshooting and maintenance activities.
• It allows to detect and correct the malfunction of the computer.
• Explains the computer maintenance operations.

This qualification aims to document professional learning outcomes and does not contain key competences.

Quantification and consideration; It is carried out in accordance with the conditions and methods defined in the relevant National Competence, in line with the Vocational Qualifications Authority Examination, Measurement, Evaluation and Certification Regulation by the certification bodies authorized by MYK. In measurement and evaluation, different methods such as written and oral exams, performance exams, observation, interview, simulation, role-play, portfolio and on-the-job surveillance are used.

Quality assurance processes are carried out in accordance with the VQA Quality Assurance Document and the Guidelines in its annex.

Establishment and Approval of National Qualifications:

National qualifications developed by institutions and organizations that have the power to represent the sector and profession, and VQA working groups; It is submitted for the opinion of all relevant parties for at least 15 days, verified by VQA Sector Committees and approved by VQA Executive Board. National qualifications are reviewed every five years at the latest, depending on national occupational standards.

Assesment and evaluation:

It is carried out by certification bodies accredited by TURKAK according to ISO/EN 17024 Standard and authorized by VQA in accordance with VQA legislation and conditions and methods defined in national qualifications. Measurement and evaluation activities are carried out in accordance with the pre-determined and announced exam programs. Information on qualification forms, evaluators, measurement and evaluation criteria and methods are included in the exam programs. All measurement and evaluation processes are recorded and stored on camera. Records are kept under the conditions and periods defined in VQA legislation. Measurement and evaluation activities are subject to internal and external verification processes. Evidence of verification activities is shared with the relevant institution, file managers and audit team via VQA Web Portal.

Certification:

VQA Vocational Qualification Certificate is issued to individuals who are determined to be successful by the Authorized Certification Bodies. The activities for the design and printing of VQA Vocational Qualification Certificate are carried out by VQA. Security measures such as data matrix and hologram are applied for VQA Vocational Qualification Certificate, and the accuracy of the documents can be checked on VQA Web Portal. Self-Assessment: Authorized Certification Bodies carry out self-assessment activities every year in accordance with VQA legislation and TS EN ISO / IEC 17024 Accreditation Standard. All corrective and preventive action records and supporting documents are kept and submitted to VQA with a self-assessment report.

External Evaluation:

External evaluation of Authorized Certification Bodies is carried out by TÜRKAK (TS EN) in accordance with ISO/IEC 17024 Standard, and by VQA through programmed and unscheduled audits in accordance with VQA legislation. External evaluation reports are submitted to Authorized Certification Bodies and VQA Board of Directors.

Regular Review:

The external evaluation activities and results of VQA Audit Department are regularly reviewed by VQA Executive Board. In addition, TÜRKAK's external evaluation activities and results are subject to regular review by the European Accreditation Union. Information Management Systems: Authorization, measurement-evaluation, certification, self-assessment and external evaluation processes are carried out through VQA Portal. Feedback Mechanisms: In all processes related to qualification, stakeholder participation is ensured at the highest level and opinions, suggestions, objections and complaints are evaluated in accordance with the legislation.

There is no entry requirement.

This is a mandatory qualification for the profession.

Vocational Qualifications Authority Law

Regulation on Preparation of National Occupational Standards and National Qualifications

Vocational Qualifications Authority Examination, Measurement, Evaluation and Certification Regulation

Audit Procedures and Principles for Vocational Qualifications Authority Certification Bodies

The validity period of the certificate is five (5) years.